Help Center
Answers for your bookings, rentals and experiences.
Rental
- What document do I need to rent a car or bike?
- How can I contact Customer Service Team?
- What are the age requirement to rent?
- Can I pay upon collection?
- Do I need to pay a deposit when booking?
- How much is the refundable deposit?
- Is fuel Included in the rental price?
- Can I pick up or return the vehicle at a different location?
- Can I return later than my actual return time?
- How do I pickup and return at hotel?
- What is an Excess Fee?
- Do I need to register for an additional driver?
- Are there any child seats/baby seats provided?
- What Liability Protection Options Do We Offer?
- What is the Liability Reduction Option (LRO) for Bike Rentals?
- When will my deposit be refunded?
- How can I book online for rental?
- Can I modify my booking?
- If I cancel my booking, can I get a refund? What is the process?
- I did not receive any confirmation after booking, what do I do?
- Can I pay the remaining balance upon rental collection?
- What is the return procedure?
- What If I Have an Issue During My Rental?
- What should I do if my arrival time is delayed?
- Why is there an extra charge for pickup and return locations?
- Can I extend my rental?
- What happens if I return the car or bike late?
- Can I drive the car or bike across borders?
- Where do I key in Promo Code?
- What types of cars are available?
- Pickup & Return Instruction
- What do I need to bring when I pick up the car?
- Can I change the driver on my booking?
- Can I view the car before making a booking?
- Can I make a booking without using your website?
- What is your operation hours for rental?
- Are there any additional fees after my booking is complete?
- Can I get an invoice for my booking?
- Can I make the booking using others credit card?
- Can I get a free upgrade?
- Can I use a Singapore Digital Driving License to drive in Malaysia?
- I do not want to share my document. Can i just show them at the pick-up location?
- Is an International Driving Permit (IDP) necessary?
- Will the deposit be refunded to my card?
- What type of services do you provide?
- Can you deliver the bike to my hotel?
- What payment methods do you accept?
- Do you provide phone holders for car and bike rentals?
- Do you provide raincoats for bike rentals?
- Do you provide helmets for bike rentals?
- What promo codes can I use for car rental?
- What promo code can I use for bike rental?
- Can I pay by cash?
- Is Touch ’n Go (TNG) card provided?
- Does the car I rent come with navigation and a reverse camera?
- Do you provide airport or hotel transfer services?
- Do you accept payment by Purchase Order (PO), Local Order (LO), or E-Perolehan?
- Is wheelchair service available for airport arrival or departure?
- Can I rent a car or bike for less than 5 hours?
- Can I bring my own car to Langkawi?
- What if I want to pick up or return the car outside standard operating hours?
- What is the Fuel Add-On?